⚠️ INTERNATIONAL SHIPMENT RESTRICTION DUE TO COVID-19
Due to the COVID-19 outbreak, shipment is only available for the countries below at this moment.
CANADA / CHINA / GERMANY / HONG KONG / JAPAN / MALAYSIA / PHILIPPINES / RUSSIA / SINGAPORE / SOUTH KOREA / TAIWAN / THAILAND / UK / USA (INCLUDING ALL STATES AND TERRITORIES) / VIETNAM
International shipping fees starts from 5.5~7.5 USD and it differs depending on your country and total weight of your orders. For an estimate of the shipping fees, add your desired products to the cart and fill in your postcode/country. Then the appropriate fee will be calculated.
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* 한국어 안내는 페이지 하단을 확인 부탁드립니다. :)
Thank you for stopping by CollectingRoom.
If it is your first time here, then please read this page carefully before placing an order and feel free to contact me here if you still have unanswered questions.
Hi!, I’m Hyuna, an ARMY from South Korea and a freelance illustrator.
All of my product has been made
with full of love and my enthusiasm for BTS.<3 Hope you find something you
enjoy here. :D
Q. When is your next update?
A. I usually keep my shop closed and only open when I have something for pre-order or in-stock sale for very limited periods of time. So, Please keep an eye on my Instagram for more informations about my next update.
Q. What payment method do you accept?
A. I only accept payment through Paypal. But you do NOT need a Paypal account to do this. If you don't have a Paypal account, Paypal payment method allows you to pay using your credit card.
A. I do only accept a payment in US Dollar for an international order. So, I'd like to kindly ask you to convert the price into your country's currency by yourself.
A. Only in case your package has not been shipped out yet and your order does not include pre-order items, then I can arrange to cancel your order. Just email me with your order number. But please keep that in mind Paypal charge the seller a selling fees even for a full refund. So you will get a refund only except selling fees. So please be more considerate before purchasing.
Q. Is it possible to combine shipping?
A. If the orders are under the same shipping address and the recipient's name, then Yes! They will be combined automatically and any excess shipping fees will be refunded when the package is shipped out. But it can't be combined into your future order of my next update.
Q. I need my package delivered by a specific date, how can I arrange this?
A. Sorry. Unfortunately, I cannot guarantee a specific date for deliveries being made abroad. I highly suggest placing an order at least 1-2 month before the date you need them if you plan on purchasing something as a gift.
Q. My tracking says the package is returning to sender./
I wrote my shipping address incorrectly./
This is not the item I ordered./ What can I do?
A. Please contact me via email ASAP with your order number at BigCartel. I will give it my best to figure it out.
Q. My package hasn't arrvied yet even the tracking shows as delivered. What should I do?
A. I'm sorry, but in this case, there's nothing I can do to help with this. I suggest you visit your nearby post office with your tracking number to verify what happened on your package.
Q. My package seems stuck in transit. What should I do?
A. If your order seems stuck in transit, it often means that it is waiting to be cleared by local customs department and it may not be scanned yet for tracking update. So, please wait a little while longer. If in doubt, please contact your local post office directly with your tracking number.
Q, (For Korean Customer) 한국인인데 Paypal로 결제가 되지 않아요. 어떻게 주문해야 하나요?
A.
Paypal 정책으로 인해 한국인 간의 거래가 불가능하여 국내 주문은 계좌 이체로만 가능합니다. 구입을 원하시는 제품을
장바구니에 담으신 후 결제 단계에서 Bank Deposit을 선택하여 주문해 주세요. 주문 후 3시간 안에 입금이 확인되지 않으면
주문이 취소될 수 있습니다.
Q. (For Korean Customer) 국내 주문 시 제품 가격과 배송비는 어떻게 되나요?
A. 제품 가격은 싸이트에 명시되어 있는 USD 가격에서 1 USD = 1,100원으로 환산하시면 됩니다. 국내 배송비는 무게/지역 관계없이 4 USD로 동일하며 우체국 택배를 통해 발송 후 영업일 1-2일 내에 받아보실 수 있습니다.